FAQS

FAQ's

Have a question? We'll try to answer it here or link you to the appropriate information page.  If you have any other questions, don't hesitate to Contact us anytime.

How can I contact you?

Email: jennifer@imaginariumcostumes.com.au

Tel: 0406336744

Mail: 9 Robbs Parade, Northcote, Victoria, 3070

Where are you based?

We ship out from Melbourne, Australia. Our studio is in Northcote and is open by appointment for custom orders and fittings.

Do you ship worldwide?

Yes, we ship right around the world via Australia Post & on request DHL Express.

How long will it take for me to receive my order?

For Australian customers, orders take between 1-6 business days, depending on your location. For International customers, orders can take between 1-15 business days, depending on your location & chosen delivery method. Please refer to our detailed shipping section for all information. 

Can I track my order?

Yes. You will receive a tracking number once your order has been shipped. Please refer to our detailed shipping section for all information. 

Can I cancel my order once it has been placed?

Yes, providing you cancel the order before it has been shipped.

How do I find my size?

Please refer to our sizing information. Where there is no sizing information supplied please Contact us for advice

How can I order a custom made garment?

We are open to all custom costume enquiries and will make your costume for you if time and budget allows. All custom orders require a 50% deposit and final payment upon delivery. Please contact us to find out more about our custom design and making service or to make an appointment.

I have a discount code or gift voucher, where can I enter this code?

At the checkout page, near your order total you will see a box to enter your discount code. Enter the code and press 'Apply'.

If my item is out of stock can I order it in?

It depends on the item- drop us a line and we will let you know if we can order it for you.

Do you accept returns?

We offer exchanges or store credit. We only offer refunds for faulty or incorrect items. We offer a 14 day returns period Australia wide & a 30 day returns period for our international customers. Our full Returns Policy can be found here.

Do you offer media discounts or loans?

We are happy to discuss requirements with costume designers and stylists regarding loan of costumes for photoshoots or fittings. We do not offer a media discount but again are happy to discuss your needs for your production and help where we can. Contact us for more information.

Do you have a physical store I can shop in?

Unfortunately we don't have a permanent physical store. We sometimes host Pop Up stores and sell at markets. To keep up to date with these locations please join our mailing list. You can sign up at the bottom of the website page. We do have a studio that is open by appointment for customers who are ordering custom made garments.

Can I collect my order from your studio?

Under certain circumstances you can collect your purchases from the studio. Contact us if you would like to arrange this.

How do I care for my purchases?

Due to the unique and individual nature of our products care instructions vary. Where our designers supply instructions you can read them here. Otherwise Contact us for advice.