Shipping Information

ORDER PROCESSING TIME

We endeavour to dispatch in stock orders within 24 hours where possible and will contact you should there be a delay. 

We do not ship on the weekends or public holidays. 

If your order is urgent please contact us directly and we will do our best to meet your requirements. Pick up from our studio in Northcote can be arranged in some circumstances.

If your order is out of stock we will contact you to let you know when it will become available. 

SHIPPING INFORMATION

Orders are sent by AusPost trackable delivery. 

Take note that this is NO SIGNATURE service, meaning parcels are left at your premises provided it is safe to do so. If the delivery driver feels that it is not a safe place to leave your items, a card will be left & it will be taken to your local post office. Please contact us if you require a signature on delivery.

Tracking: Once your order has been dispatched, you will receive a notification via email. Please allow a few hours for tracking information to become available.

Please contact us if you would like to arrange courier delivery such as DHL.

See below for shipping services, costs and timescales. 

Please Note; Prices may be higher for very heavy packages. We will contact you if this is the case.

SHIPPING COSTS AND TIMESCALES

WITHIN AUSTRALIA

Standard Shipping; $10.00

Victoria

Metroup to 2 business days

Country - up to 5 business days

Interstate

Metro - up to 3 business days

Country - up to 5 business days

Express Shipping; $15.00

Next business day delivery.

Please Note; Express Post Next Day delivery covers 80% of Australian business addresses, private addresses and Post Office Boxes. The service operates between all capital cities (except Darwin and in Perth CBD only) and some major centres. Outside metropolitan areas guaranteed service is to and from townships only. If your item is for an address outside the Express Post network, we'll use the fastest possible transport links, but it won't be covered by AusPosts Next Day Guarantee.

INTERNATIONAL

Standard Shipping; $30.00

Please note: The customer is responsible for sales  and custom tax on international orders.

Timeframe: 5-15 business days. Please contact us or check Auspost for delivery timeframes to your country. Please note shipments to rural areas may take additional time.

For standard shipping we use Australia Posts trackable “Standard” service.

This is a completely trackable service which is "Authority To Leave", meaning that it can be left at your premises without a signature, provided it is safe to do so. Once your order has been dispatched, you will receive a notification via email. Please allow a few hours for tracking information to become available.  Please contact us if you require a signature on delivery.

Express Shipping

International express shipping is available on request. Please contact us for prices and timescales